Refund Policy

Subscription Billing

Subscriptions to Medsage are recurring. Once subscribed, you will be automatically billed at the start of each billing cycle (monthly or annual) until you choose to cancel.

Free Plan & Trial Period

Medsage offers a free plan with limited features and no billing. Paid plans include a 21-day free trial with full access to all features. No credit card is required to start a trial. If you do not subscribe before the trial ends, your account will revert to the free plan — you will not be charged.

Cancellation

You can cancel your subscription at any time by logging into your Medsage account and navigating to Settings → Plan → Manage Billing. When you cancel:

• Your subscription will remain active until the end of your current billing period.
• You will not be charged again after cancellation.
• Your account will revert to the free plan, and your patient data will remain accessible in read-only mode.

Refunds

In most cases, payments for Medsage subscriptions are not refundable.

Medsage relies on AI-powered clinical services including medical scribing, multilingual translation, hallucination filtering, and document processing. The costs incurred for utilising these AI services are significant, and our AI vendors and infrastructure providers do not allow us to request refunds for processing time already consumed. Issuing refunds for AI processing that has already been performed would result in a direct financial loss.

By subscribing, you acknowledge and agree to waive your right to a refund for these reasons.

Downgrading

If you would like to downgrade your account before your next payment date, log into your account and navigate to Settings → Plan → Manage Billing. Select a lower-tier plan or cancel to revert to the free plan. The change will take effect at the end of your current billing period.

Exceptions

We may consider refund requests in exceptional circumstances, such as:

• Accidental duplicate payments caused by a billing system error.
• Extended service outages that materially prevented use of the platform during a billing period.

To request a refund in exceptional circumstances, contact us at support@medsage.app within 14 days of the charge. Each request will be reviewed on a case-by-case basis.

Contact

If you have questions about billing or this refund policy, contact us at support@medsage.app.